TERMS OF SERVICE


CATERED DINING

Pricing & Minimums
Eh'vivi reserves the right to require a minimum number of guests per menu or per event. Guest minimum amounts, menu prices, menu items, and any other services or products offered by Eh'vivi are subject to change at any time, without notice, based on resources, availability and other factors. There may be a time lag between any changes to prices, minimum guest requirements, and menu items or any other products/services, and when those changes appear on the website or on any other materials. Specific guest minimums, menu prices, menu items and service/products offerings will be confirmed by Eh'vivi representative when you discuss your event with our staff.
To guarantee your private or corporate function, 25% of the anticipated total cost is required at time of booking (unless other arrangements have been made in advance). Remaining Balance is to be paid five (5) days prior to the date of function, (unless other arrangements have been made in advance & in writing). Corporate clients can apply for payment terms allowing for remaining balance to be paid at time of event or within 3 days after event has been executed.

Form of Payments accepted: Cash, Check, Visa, Master Card, American Express or Discover. Additional charges will be incurred when an event time exceeds the scheduled time, additional meal service personnel, or any other goods /services.
Signature on Contract is required.

Client can perform any alterations/revisions to said contract up and until ten (10) days prior to event. Final head count for private events is due and must be conveyed to our office ten(10) days prior to function. Corporate clients have until five (5) days prior to corporate function for forward attendance. This number is considered your minimum guarantee attendance and cannot be lowered after that date. We will accept any increase in guarantee number until 5 days prior to event.

Due to increasing costs & changing compliance regulations, a 2.9% Convenience Fee will be assessed on all Visa, MasterCard, Discover Card and American Express credit card transactions. This fee is not greater than our cost of acceptance. No transaction fee will be assessed on any other form of payment.

Cancellations
There is a 25% non-refundable minimum deposit that is required at the time of booking. In the event of the cancellation occurring within seven days of your booked event, you will be liable for the entire event balance.

Catering Performance
Performance of this agreement is contingent upon the ability of the Chef to complete the same and is subject to disputes, strikes, accidents, transportation, availability of foods, beverages or supplies and other causes whether enumerated herein or not. Beyond the control of the Chef preventing or interfering with the performance of this agreement. Chef's liability shall be limited for any breach or non-performance of the agreement or any part thereof to the amount paid for the initial deposit. Chef shall not be liable for damages, consequential or otherwise other than for the return of the referenced deposit. Chef is not responsible for damage or loss of any personal property at your event premises. You are responsible for the damages, theft, breakage and/or loss at or to the premises.

Food Service
At the time of the event an actual count will be made of those attending and payment in full will then be made for any additional persons attending beyond guaranteed attendance. Dietary substitutions can be made available at time of booking. Persons receiving substitute meals must be identified by a special ticket. Any overage on the guarantee guest total may result in a different food item being served.

At the discretion of Eh'vivi's staff, leftover cooked food may remain with client whereas on site refrigeration is accessible to our staff. After which client assumes all liability resulting in failure to properly maintain safe food temperatures and storage of food.

Liability
Eh'vivi reserves the right to inspect and control all functions. Waiver of Liability; the client agrees to irrevocably and unconditionally release Eh'vivi from liability, claims, actions and causes of action arising out of or related to any loss, damage, illness, death or injury sustained by any participant in connections with any food, services, personnel, and beverages.

Miscellaneous Information
  • Tax Exempt Groups must supply their tax exempt certificate upon booking event.

CHEF’S TABLE
Any dietary needs must be communicated to the Eh’vivi team at least one week prior to your reservation date by emailing: dine@ehvivi.com
All bookings require credit card details to confirm your reservation.

In the event that the booking is not honored in whole or in part or is cancelled with less than 7 day notice, a cancellation fee of 25% of the entire Chef's Table Experience would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. There is a 15% service fee that will be added to total cost of Chef’s table experience.

Please note, special terms & conditions may apply for key dates.